We stand behind our products. If something isn’t right, we’ll make it right — within these straightforward terms.
What Can Be Returned
Consumable cannabis products (opened gummy jars, smoked prerolls, activated vapes) cannot be returned for hygiene reasons. Eligible returns:
- Unopened products in original, sealed packaging
- Products within their printed expiration date
- Returned within 30 days of the delivery date
Refund Amount
Eligible returns are refunded the product price. Original shipping fees are non-refundable unless the return is due to our error (wrong item, damaged in transit, or a product that failed to ship as described).
Defective or Damaged Products
If your product arrived damaged, leaked, or defective — or a device doesn’t function — we replace it free of charge, no return needed. Email [email protected] with your order number and a photo within 48 hours of delivery.
How To Start a Return
- Email [email protected] with your order number (starts with “FH-“) and the reason for return.
- We’ll reply within one business day with a return authorization and a prepaid label where required.
- Ship the unopened product back in its original packaging.
- Refund is issued within 3–5 business days of us receiving the item, to your original payment method.
Cancellations
Orders can be canceled free of charge any time before they ship. After shipment, use the return process above. Automatic cancellations (restricted shipping states) are always fully refunded.
Questions? Contact support. Related: Shipping Policy, Terms of Service.